AI Transformation at Ban Viet Bank: Strategies and Applications

On July 2025, Ban Viet Commercial Joint Stock Bank successfully held a highly anticipated workshop on AI Transformation in Banking, attracting key players from the finance and technology sectors. The event focused on the transformative role of Artificial Intelligence (AI) in reshaping banking operations, improving customer experiences, and enhancing risk management.

The workshop featured insightful presentations from leading experts at KPMG and other industry professionals. They shared valuable insights into the integration of AI strategies in financial institutions, highlighting its potential to optimize both front-office and back-office operations. AI applications such as predictive analytics, customer service automation, and fraud detection were key topics of discussion.

Attendees learned about:

• AI’s Impact on the Banking Industry: How AI is driving change in customer service, decision-making, and overall operational efficiency.

• Developing an AI Strategy: Guidance on creating a roadmap for integrating AI technologies into banking systems to ensure sustainable growth.

• AI in Action: Real-world use cases demonstrating the power of AI in transforming financial services, from automating routine tasks to enhancing risk detection mechanisms.

• Overcoming AI Implementation Challenges: Discussions on how to navigate the challenges of data management, technology integration, and workforce adaptation when implementing AI at scale.

The event provided a platform for banking executives, data analysts, and managers to understand how AI can be leveraged to drive digital transformation, enhance operational efficiency, and provide a competitive edge in the ever-evolving financial landscape.

Ban Viet Bank’s initiative is a testament to its commitment to staying at the forefront of digital banking innovation, ensuring that the bank remains competitive in the rapidly advancing AI-driven banking world.